Your address stays private.

The short version

• You can check an address without creating an account.
• Your address, location and bin schedule are never shown publicly or added to search results.
• Saved addresses are encrypted, and we do not store a readable copy of the secret part of your link.
• We do not sell personal information or use address data for advertising.

Information we process

Address search. As you type, your search is sent to Google Places to suggest Australian addresses. Once you choose an address, we use its standard form and location to find the right council and check its bin service.

Your address page. We save the address, location, check progress, bin schedule and the council information that supports it. The address and location are encrypted. We also create an unreadable identifier so we can recognise a repeat search without reading stored addresses.

Accounts. If you sign in with Google, we receive the name, email address and basic profile details Google provides. If you sign in by email, we use your email to send a link that works once. We do not store account passwords.

Email updates. If you ask us to email when your schedule is ready, we encrypt your email address and page link until the email is sent or you delete the address.

Phone reminders. If you turn on bin-night reminders for a saved address, your browser gives us an encrypted push subscription for that device. We store it with your account, reminder time and the saved property. Notification text does not include the street address.

Feedback. If you send feedback, we receive your message and any reply email you choose to provide. Please don’t include the link to your address page or other personal information we do not need.

How we use it

• Suggest addresses and check the selected address with the right council.
• Create and protect your address page, reuse a recent schedule and update old information.
• Let you sign in and see saved addresses.
• Send a sign-in link or the one schedule-ready email you requested.
• Recheck saved official schedules and send the bin-night phone reminders you request.
• Deliver feedback you choose to send and reply when you invite a response.
• Prevent abuse, apply rate limits, diagnose failures and protect the service.
• Measure privacy-safe page views and broad product actions so we can improve the service.

Services we use

Cloudflare hosts Collections Day, runs scheduled checks and sends its emails. Google provides address search, Google sign-in and limited analytics. Your browser chooses its push-notification service, which may be operated by Apple, Google, Mozilla or Microsoft. We may also send relevant address information to Australian government or council systems when needed to find or confirm your bin schedule.

These providers process information under their own terms and privacy practices. Cloudflare and Google operate globally, so technical or account information may be processed outside Australia.

Analytics and cookies

Google Analytics receives page names and a small set of actions, such as starting or finishing a search. We do not send typed or selected addresses, locations, page links, bin schedules or email addresses to analytics. Advertising signals and optional Google account data sharing are disabled.

The service uses security and session cookies when you sign in. Cloudflare, Google and browsers may also process standard technical data such as IP address, device, browser and referrer information when delivering or protecting the site.

Retention and deletion

An address and its schedule stay available through its link until you delete it. If you are signed in, you can remove a saved address or delete your account. An address is deleted once nobody else has saved it. Its schedules and related records are deleted with it.

A phone push subscription stays with your account until the browser reports that it has expired, you remove the account, or we remove it after a delivery failure. Turning off a reminder removes its next scheduled send. A short delivery record is kept to prevent duplicate notifications and diagnose failures.

You can stay signed in for up to 30 days. Email sign-in links expire after 10 minutes and work once. After a schedule-ready email is sent, its delivery record is usually deleted after about 24 hours. Failed delivery records may remain until the address is deleted or the record is otherwise cleaned up.

Feedback is delivered to the service owner’s email inbox and may be kept while it remains useful for improving the service or responding to you. You can ask for feedback containing your email address to be deleted.

Your choices

• Check an address without an account.
• Do not request an email notification.
• Do not turn on phone reminders, turn them off for a saved address, or block notifications in your phone or browser settings.
• Send feedback without providing an email address.
• Delete an address from its page.
• Remove a saved address or delete your account from the account page.
• Use browser controls to limit cookies, noting that blocking security cookies can prevent sign-in.

Security and changes

We encrypt saved addresses and protect each address page with a hard-to-guess link. No online service can promise absolute security, so keep address-page links and sign-in emails private.

We may update this notice when the product, providers or legal obligations change. The effective date at the top will change when the notice changes materially.